Use of 299et Terms and Conditions — Know it, Understand it, Play Safe

1General Terms & Applicability

299et (hereinafter referred to as the "Platform" or "we") is an online gaming and entertainment service operated for users in Bangladesh. These Terms and Conditions ("Terms") apply to the 299et website, mobile app, and all associated services.

By using the platform or creating an account, you are deemed to have read and agreed to these Terms & Conditions, our Privacy Policy, and our Responsible Gaming Policy. If you do not agree with any part of these terms, please do not use the platform.

• These Terms apply in both Bengali and English. In the event of any dispute, the Bengali version shall take precedence.
• 299et reserves the right to suspend, modify, or restrict its services at any time.
• Any matters not covered by these Terms shall be governed by applicable laws and regulations.

2Account Registration & Eligibility

To create an account on 299et, you must meet certain eligibility requirements. By registering on the platform, you confirm that you meet the following conditions:

• You are at least 18 years of age and legally eligible to participate in online gaming.
• You are providing accurate and truthful information at the time of registration. Accounts created with false information may be suspended at any time.
• Only one account is permitted per person. Creating multiple accounts may result in all accounts and associated funds being forfeited.
• You are solely responsible for keeping your account password and login details confidential. Allowing anyone else to access your account is strictly prohibited.
• A copy of your National ID or passport may be required for account verification (KYC). This is mandatory before processing large withdrawals.

3Deposit, Withdrawal & Payment Policy

Deposits on 299et can be made via Mobile Banking, Nagad, Rocket, USDT, and Visa card. All payment transactions are processed through secure encryption.

• The minimum deposit amount is BDT 100. The maximum deposit limit depends on your account tier and verification status.
• Deposits are usually credited to your account instantly. If there is any delay, please contact the support team.
• Withdrawal requests are generally processed within 1 to 48 hours. Larger amounts may require additional verification.
• Withdrawals must be made using the same payment method that was used for the deposit.
• 299et strictly follows its AML policy to prevent money laundering. Accounts involved in suspicious transactions may be placed under investigation.
• If a technical error occurs during a transaction, 299et reserves the right to void or correct that transaction.

4Bonus & Promotion Terms

299et regularly offers a variety of bonuses and promotional deals. To take advantage of these offers, the relevant terms and conditions must be followed.

• Welcome Bonus: A bonus of up to 100% is available on your first deposit. To withdraw this bonus, you must meet the specified wagering requirement (typically 30x–40x).
• Reload Bonus: The terms for the weekly reload bonus are stated separately with each offer.
• Cashback: Cashback offers are generally calculated as a percentage of net losses and can be withdrawn without any wagering requirement.
• Free Spins: Winnings from free spins can generally be withdrawn after meeting a 1x–5x wagering requirement.
• Multiple bonuses cannot be active simultaneously unless the offer explicitly states otherwise.
• If bonus abuse is detected, the bonus and any associated winnings will be voided.
• Any bonus not used before its expiry date will be automatically cancelled.

5Gaming Rules & Fair Play Policy

All games on 299et operate using RNG (Random Number Generator) technology, ensuring completely fair and random outcomes. Gaming integrity is our top priority.

• The rules for each game are available within the game itself. We recommend reading them before you start playing.
• In Live Casino games, the dealer's decision is final. If a technical error occurs, the affected round may be voided.
• Bet acceptance for Sports Betting is at the discretion of 299et. Unusual bets may be subject to investigation.
• 299et is not liable for internet disconnections that occur during gameplay. However, you may contact support to request recovery of bets lost due to technical issues.
• 299et reserves the right to limit or reject any bet amount.

6Prohibited Activities & Account Suspension

299et is committed to maintaining a fair and secure environment. Any of the following activities will be treated as a punishable offence and may result in immediate account suspension:

• Fraud, hacking, or any form of deceptive activity.
• Abusing the bonus system or exploiting loopholes to gain an unfair advantage.
• Creating or operating more than one account for the same individual.
• Creating an account or conducting transactions using a false identity.
• Using the platform for money laundering or processing of illegal funds.
• Playing games using automated software, bots, or scripts.
• Harassing, threatening, or attempting to harm other members.
• Initiating chargebacks or attempting to fraudulently reverse payments through the payment system.

7Responsible Gaming Policy

299et believes gaming should be an enjoyable form of entertainment — not a source of addiction or financial hardship. We actively promote responsible gaming and provide members with a range of protective tools.

• Deposit Limit: Set your own daily, weekly, or monthly deposit limits. Lowering a limit takes effect immediately, but increasing it requires a 24-hour waiting period.
• Self-Exclusion: You can self-lock your account for a set period — anywhere from 1 week to permanently.
• Cooling-Off Period: You may take a break lasting anywhere from 24 hours to 6 weeks. All gaming activity will be completely suspended during this period.
• Reality Check: You will be reminded at regular intervals of how long you have been playing and how much you have spent.
• Session Limit: Set a limit on how long you spend gaming in a single session.

8Changes to Terms & Account Closure

299et reserves the right to change, amend, or update these Terms and Conditions at any time. Members will be notified via a notice on the website before any changes take effect.

• At least 7 days' notice will be given for any significant changes.
• Continued use of the platform after any changes will be considered acceptance of the updated terms.
• Members may request account closure at any time. However, if any active bonus wagering requirements have not been met, the relevant bonus will be forfeited.
• 299et reserves the right to suspend an account without prior notice in the event of a rule violation.

9Limitation of Liability

To the maximum extent permitted by applicable law, 299et will not be liable for the following:

• Service disruptions caused by internet outages or technical faults.
• Transaction delays or issues caused by third-party payment providers.
• Service disruptions caused by force majeure events such as natural disasters, cyberattacks, or government restrictions.
• Loss resulting from the member's own negligence or failure to follow security guidelines.

10Contact & Support

If you have any questions, concerns, or complaints regarding these Terms and Conditions, our support team is always ready to help. We provide assistance 24/7.

• Instant assistance is available via live chat.
• Email support: [email protected] (responses are typically provided within 24 hours).
• For detailed enquiries, please contact our FAQ Page See.
• For privacy-related matters Privacy Policy Read.